Macros Reply digitizes and automates the business processes of insurance companies, banks / financial service providers, subsidies and companies in the energy industry.
The basis is the evaluation of the existing process landscape using
Process Mining and the subsequent optimization of the
modular ECM suite
Macros eWorkplace for the seamless
document and communication cycle.
Every step of customer communication is supported in a consistent and intelligent manner: from
Input Management via individualized forms or with
classification and
indexing (OCR/ICR), automatic
distribution to the appropriate mailbox, processing with the aid of
eFiles and ePostboxes to
Output Management back to the customer.
As a further result of
Process Mining, Macros Reply implements robots using
Robotic Process Automation (RPA) to relieve the employees of monotonous and repetitive tasks and finds implementation options for an adequate use of
Machine Learning Mechanisms.
Macros Reply stands for: Process digitization and automation, transaction processing, eFiles and ePostboxes, intelligent incoming mail distribution, Robotics & RPA, Process Mining, Predictive Analytics, electronic archiving.